Craig Parks

About Myself

Customer Success Leader

Proven leader with extensive experience in the building of service, support and sales organizations to take companies from the pre-revenue stage up to hundreds of millions of dollars in revenue. Exceeded all performance goals in roles directing customer success; pre-sales; professional services; education and support at both mature companies and startups, including Bromium, BMC Software, InterVision, XenSource, Marimba and Tivoli.

A creative and hands-on leader with the experience and skills to grow revenue, increase profitability, acquire customers and provide world-class customer service.

Expertise

Leadership

Customer Success

Professional Services

Customer Support

Customer Education

Sales

Strategic Planning and Forecasting

Customer Journey Mapping

New Customer Onboarding

Customer Adoption and Retention

Customer Satisfaction - NPS

Creative Problem Solving

Solution Implementation

SaaS, PaaS, IaaS, Cloud

Strategic Alliances

Cross-Team Collaboration

Key Account Management / Growth

Up-Sell / Cross-Sell

Partner & Channel Development

New Business Generation

Experience

Previous Positions Held

CentralSquare Technologies

Head of Customer Transformation

PowWow Mobile

VP, Customer Success

Bromium

VP, Customer Success

BMC Software

Sr. Director, Global Center of Excellence

InterVision Systems

VP, Customer Services and Operations

XenSource

VP, Customer Services and Operations

Marimba

VP, Customer Services

Tivoli Systems

Director, Systems Engineering

References

I have had the privilege to work with some awesome people. Here are some of the nice things they have said about our time together.

Operations, Process, Organizing & Planning is the heart of this man. Leading, Mentoring, Building teams, Winning is what energizes him. He always advocates & leads by example by doing the right thing. I have been very fortunate to work with Craig. I wouldnt hesitate for a second to work with him in the future again.

Kawal Gandhi

CTO

Craig is a very intelligent and committed professional who can be counted on to get the job done no matter the obstacles. He is constantly looking for ways to improve products, processes and service to customers

Johnny Ola

Managing Director

I was impressed with Craig's capabilities at Marimba where he combined amazing business and technical skills to support a complex product with a heavy services component.

Peter Blum

Group Product Manager

Craig was not only a leader, but a mentor as well. Craig posses a great blend of technical, sales, and marketing knowledge with a keen sense of business acumen

Gregg Schroeder

Sr Manager

I can't imagine someone more capable nor someone I'd rather work with or trust as much as Craig. I'd work with him again in a New York second.